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Privacy Policy

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Effective Date: August 17, 2026

Provided by JSMD, PC (the "Practice"), the licensed medical practice that provides your clinical care through JumpstartMD. The Practice is committed to protecting the privacy of your health information and is required by law to do so.

JumpstartMD, Inc. provides administrative, membership, and technology services to the Practice as a business associate under a written agreement and is required to protect your health information under that agreement and under law. How JumpstartMD handles non-clinical personal information it collects on its own, such as through the websites, store, and marketing, is described in the separate JumpstartMD Privacy Policy.

Our Duties

We are required by law to maintain the privacy of your protected health information, to give you this notice of our legal duties and privacy practices, to follow the terms of the notice currently in effect, and to notify you if a breach affects the privacy or security of your health information. We reserve the right to change this notice and to make the revised notice effective for health information we already have as well as information we receive in the future, as described below.

How We May Use and Disclose Your Health Information

The following describes the ways we may use and disclose your health information. Not every use or disclosure is listed, but every use and disclosure we make falls within one of the categories below.

Treatment

We use and disclose your health information to provide, coordinate, and manage your care, including care delivered by telehealth, and to share information with clinicians, laboratories, pharmacies, and others involved in your treatment.

Payment

We use and disclose your health information to obtain payment for the services you receive, including billing you or a third party and confirming coverage.

Health Care Operations

We use and disclose your health information for operations such as quality assessment, clinician review, training, care coordination, and general administration of the Practice.

Business Associates

We share your health information with business associates, including JumpstartMD, Inc., that perform services for us. We require each business associate by written agreement to protect your health information.

Appointment Reminders, Treatment Alternatives, and Health-Related Benefits

We may contact you with appointment reminders or with information about treatment alternatives or other health-related benefits and services that may interest you.

Individuals Involved in Your Care

Unless you object, we may share information relevant to your care with a family member, friend, or other person you identify as involved in your care or payment for your care. In an emergency or where you are unable to agree, we will use professional judgment and disclose only what is directly relevant.

As Required by Law and for Public Interest

We may use or disclose your health information when required by law and for public-interest purposes permitted by law, including:

  • Public health activities, including reporting disease, injury, and vital events, and reporting to the Food and Drug Administration about regulated products.
  • Reporting suspected abuse, neglect, or domestic violence.
  • Health oversight activities such as audits, investigations, and licensure.
  • Judicial and administrative proceedings, in response to a court order or a valid subpoena or discovery request with the required assurances.
  • Law enforcement purposes as permitted by law.
  • Coroners, medical examiners, funeral directors, and organ-procurement organizations.
  • Research that has been approved through the required privacy review process.
  • To avert a serious and imminent threat to health or safety.
  • Specialized government functions, including military, national security, and protective services, and correctional institutions.
  • Workers' compensation, as authorized by and to the extent necessary to comply with workers' compensation laws.

Uses and Disclosures That Require Your Written Authorization

Other uses and disclosures not described in this notice will be made only with your written authorization. The following always require your authorization:

  • Most uses and disclosures of psychotherapy notes, if any are maintained.
  • Uses and disclosures for marketing, other than permitted communications.
  • Disclosures that constitute a sale of health information.

You may revoke an authorization in writing at any time, and we will stop the uses and disclosures it covered, except to the extent we have already relied on it.

Your Rights Regarding Your Health Information

Right to Access and Receive a Copy

You have the right to inspect and receive a copy of your health information that we maintain in a designated record set, including an electronic copy where we keep it electronically. We may charge a reasonable, cost-based fee as allowed by law.

Right to Request an Amendment

You have the right to ask us to amend health information you believe is incorrect or incomplete. We may deny the request in certain cases and will explain any denial in writing.

Right to an Accounting of Disclosures

You have the right to receive a list of certain disclosures we made of your health information, other than disclosures for treatment, payment, and operations and certain others excluded by law.

Right to Request Restrictions

You have the right to ask us to restrict how we use or disclose your health information for treatment, payment, or operations. We are not required to agree, except that we must agree to your request to restrict disclosure to a health plan for a service you paid for in full out of pocket, unless the disclosure is otherwise required by law.

Right to Confidential Communications

You have the right to ask us to communicate with you in a certain way or at a certain location, and we will accommodate reasonable requests.

Right to a Paper Copy

You have the right to a paper copy of this notice at any time, even if you agreed to receive it electronically.

Right to Notice of a Breach

You have the right to be notified if a breach occurs that may have compromised the privacy or security of your health information.

Your Rights Under California Law

California law, including the Confidentiality of Medical Information Act, may give you greater protection than federal law. Where California law is more protective, we follow it. California provides heightened protection for certain information, including mental health, developmental, HIV and AIDS, and genetic information, and generally requires your specific authorization before that information is disclosed except as the law allows.

Changes to This Notice

We may change this notice at any time and make the revised notice effective for health information we already have as well as information we receive in the future. The current notice will be posted where we provide services and on our website, with the effective date shown, and a copy is available to you on request.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with the Practice by contacting the Privacy Officer below, and with the Secretary of the U.S. Department of Health and Human Services, Office for Civil Rights. We will not retaliate against you for filing a complaint.

Contact and Privacy Officer

For questions about this notice, to exercise your rights, or to file a complaint, contact:

JumpstartMD Member Services
350 Lorton Avenue
Burlingame, CA 94010
www.jumpstartmd.com
650.241.6599

You may also contact the U.S. Department of Health and Human Services, Office for Civil Rights, at 200 Independence Avenue SW, Washington, D.C. 20201, or at www.hhs.gov/ocr.