Subscription Policy

Effective Date: August 17, 2026

The Subscription Policy applies to recurring purchases made through shop.jumpstartmd.com and supplements the JumpstartMD Terms of Service. Store product subscriptions are separate from clinical program membership, which carries its own automatic-renewal terms in the JumpstartMD Membership Agreement.

1. Automatic Renewal Terms

Your Subscription is an automatically renewing program. When you enroll, you agree that your Subscription renews automatically at the frequency you select; JumpstartMD charges your payment method on file each cycle for the then-current price plus applicable taxes and shipping; the Subscription continues until you cancel; you may cancel at any time, including online if you enrolled online; and JumpstartMD sends renewal reminders and advance notice of any price increase as described below.

The specific price, billing frequency, any minimum term, and any introductory or trial terms are shown clearly at checkout before you consent.

2. Subscription Program

JumpstartMD may offer certain products for purchase on a recurring subscription basis ("Subscribe & Save" or "Subscription"). If you choose a Subscription option, you authorize JumpstartMD and its payment processors to charge your selected payment method on a recurring basis according to the subscription frequency you select at checkout.

When you select a Subscription, you provide separate affirmative consent to the automatic-renewal terms, presented in proximity to the price and frequency, before your first charge, and JumpstartMD retains a record of that consent as required by law.

Your Subscription will continue until canceled by you or terminated by us in accordance with this Policy.

3. Billing and Renewal

By enrolling in a Subscription, you agree that:

• your selected payment method will be stored by our payment processor for future recurring charges
• you will be charged automatically based on the delivery frequency selected at checkout
• each recurring charge may include the product price, applicable taxes, shipping charges, and any other disclosed fees
• subscription pricing, discounts, shipping charges, and available frequencies may change from time to time

If subscription pricing or shipping charges will increase, we will notify you by email no less than 7 and no more than 30 days before the change takes effect, and the notice will include instructions for how to cancel.

4. Renewal Reminders

JumpstartMD will send subscription reminders by email, regardless of whether you have opted in to marketing messages, at the intervals required by law and at least once per year.

Each reminder states the product, the amount and frequency of the charge, and how to cancel. If you do not change or cancel before the applicable cutoff, your order will be processed and your payment method will be charged.

5. Free Trials and Introductory Offers

Some Subscriptions may be offered with a free trial or an introductory or promotional price. Where they are, JumpstartMD will disclose clearly, and before you consent, the length of the trial or introductory period, the price you will pay when it ends, the timing of your first full-price charge, and how to cancel before that charge.

If your Subscription converts from a free or discounted period to a paid or full-price Subscription, JumpstartMD will send you a reminder by email before the first full-price charge, with instructions for how to cancel.

You may cancel at any time during the trial or introductory period to avoid the full charge.

6. Managing Your Subscription

You can manage your Subscription through your account, including:

• updating your payment method
• changing delivery frequency
• canceling your subscription

You may also contact us at membersupport@jumpstartmd.com for assistance.

7. Cancellation

You may cancel your Subscription at any time. To avoid being charged for the next renewal, you must cancel at least three (3) business days before the next scheduled processing or shipment date.

If you enrolled online, you may cancel online through your account, using a method at least as simple as the one you used to enroll. To cancel online, open your account, go to your Subscription settings, and select cancel. We will not require you to call or complete steps beyond a single retention offer.

You may also cancel by contacting us at membersupport@jumpstartmd.com or 650.241.6599.

When you cancel, we will confirm the cancellation on screen and by email, and you will not be charged for any renewal after the effective cancellation date, subject to the cutoff above.

If you cancel after the cutoff, your cancellation may apply to the following renewal cycle.

8. Failed Payments

If your payment method is declined, expires, or otherwise fails, we may:

• retry the charge
• notify you to update your payment information
• pause fulfillment of the affected order
• cancel your Subscription if payment cannot be completed

We are not responsible for delays or missed shipments caused by failed or invalid payment methods.

9. Changes to Products or Subscription Terms

We reserve the right to:

• change subscription pricing, discounts, shipping charges, or available frequencies
• change product packaging, ingredients, or availability
• limit, suspend, or discontinue Subscription offerings

Any increase in subscription pricing or shipping charges is subject to the advance-notice requirement in Section 3.

If a subscribed product becomes unavailable, we may cancel that Subscription or contact you regarding available alternatives, where applicable.

10. Returns and Refunds

Subscription orders are subject to the shipping, returns, and refund terms in JumpstartMD's Terms of Service. Canceling a Subscription does not automatically entitle you to a refund for orders that have already been processed or shipped.

11. Dispute Resolution

Any dispute arising out of or relating to your Subscription is governed by the dispute-resolution and arbitration provisions of the JumpstartMD Terms of Service.

12. Definitions

For this Policy:

• "Subscription" means a recurring purchase you enroll in;
• "Billing Cycle" means the interval between recurring charges based on the frequency you select;
• "Renewal Date" or "Processing Date" means the date a recurring order is processed; and
• "Cutoff" means the point three business days before the Renewal or Processing Date by which changes or cancellations must be made to affect the next order.

13. Changes to This Policy

We may update this Subscription Policy from time to time. If we do, we will post the revised version on this page and update the Effective Date above.

For a material change to the automatic-renewal terms, we will provide advance notice as required by law.

14. Contact Us

If you have questions about your Subscription, please contact us at:

JumpstartMD Member Services
350 Lorton Avenue
Burlingame, CA 94010
membersupport@jumpstartmd.com
650.241.6599